[Track 3] A New Model for Merging CX and CS - Customer Success Summit 2017

March 31, 2017
From Customer Success Summit 2017 - Erin Van Remortel, Customer Experience at Verizon, discusses "A Conversation vs. A Monologue: A New Model for Merging CX and CS". Learn more about Customer Success Summit: http://customersuccesssummit.com Totango is the leading enterprise- grade customer success platform that helps recurring revenue businesses proactively impact business outcomes with customer success. With solutions to empower Customer Success Teams or entire companies, Totango enables everyone to participate in customer success. Learn more at www.totango.com.
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[Track 3] Talent Customer Success Executives Really Need - Customer Success Summit 2017
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From Customer Success Summit 2017 - Nate Williams, Head of Customer Success Recruiting at Swing Talent, Inc...

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[Track 3] Measuring What Matters - Customer Success Summit 2017
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From Customer Success Summit 2017 - Ariel Utnik, Chief Customer Officer at Feedvisor, discusses "Measuring ...