Letting go of your ego in Customer Success

June 16, 2015
Steve Bernstein, CEO & Founder, Waypoint Group explains why thinking about yourself and your customers are not competing priorities. If CEOs and executives start to let go of their ego – “it’s my company” or “it’s my product” – they’ll begin to see success as they listen and understand their customers’ problems and challenges. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
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