xMatters, Inc.

July 20, 2017
Nate Richardson, Business Operations Director and Analytics Manager at xMatters, sits at the intersection of multiple teams at who all have different use cases for customer data, including the customer success, sales, marketing, support, and product management teams. Going from “firefighter mode” before Totango, xMatters leveraged Totango to help the transition from on-premise to full cloud SaaS business model. Nate shares that the selection of Totango was heavily influenced by the seamless Salesforce integration that doesn’t require additional resources beyond himself, such as a Salesforce Admin. Watch this video to understand the other reasons xMatters chose Totango for their customer success solution.
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