Chris Dishman, Vice President of Customer Success at ON24, shares why they switched to Totango from their previous customer success vendor. The flexibility of Totango and the ability to measure health, activity, and actions across multiple products, divisions, and groups independently was crucial. A primary goal of ON24 is to ensure there is a solid, consistent customer experience across the entire organization, and between four different product sets. Chris also believes that there is a great deal of value in being able to coordinate with teams outside of customer success to loop the entire organization into the overarching success of the company. Hear more of ON24’s story by watching this video.
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