Roadmapping Customer Success Maturity
Whether you’ve been doing Customer Success for years or are just getting started, the best step you can tak...
Most Recent Videos
How to Become a CCO - Customer Success Summit 2018
Customer Success team members need to think about value in terms of corporate objectives as well as customer objectives. Tal shares how to effectively communicate with company executives to show the v
Goal Oriented Technology - Customer Success Summit 2018
Technology plays a critical role in advancing the capabilities of Customer Success. Understand why goal-oriented technology is the key to delivering the right results quickly and with confidence. Spe
The Impact Your Company Should Be Making with Customer Success - Customer Success Summit 2018
TSIA is a leading research organization focused on Customer Success. Phil discusses the most importance of having the right metrics, using data analytics to drive results, and owning a revenue number.
Architecting Effortless Customer Experiences - Customer Success Summit 2018
Complexity is the enemy of adoption. To accelerate the impact of Customer Success, we must think like a customer and architect experiences that are easy and that are effortless. Speaker: Nicolle Par
Million Dollar Bet - We're All-in In Customer Success - Customer Success Summit 2018
Dimension Data, a leader in IT Services Management, is making a big bet on Customer Success. In a highly competitive environment, they are seeing early results from their Customer Success initiatives
VP of CS Panel: Proving Our Customer Success Impact - Customer Success Summit 2018
Join Customer Success executives Nate Rosenthal, Square, Gillian Heltai, Talkdesk, and Travis Bryant, Front, as they discuss with moderator Kia Puhm, K!A CX Consulting, the journey their respective or
Accelerating The Customer Success Impact - Customer Success Summit 2018
Organizations which have implemented Customer Success practices often struggle with providing clear results to prove impact. Guy talks about how organizations can follow a component-based model to get
Building a Company Around Customer Passion - Customer Success Summit 2018
Eric was determined to create a company that had happy customers. His passion for customer success and loyalty was the foundation for Zoom’s rapid success. Guy interviews Eric to find out the secrets
Leveraging Machine Learning to Delight Customers - Customer Success Summit 2018
Artificial Intelligence and Machine Learning have come to fruition but what does it really mean for your CS organization? What does AI and ML really mean and how they can be applied to increase effici
Customer Success in IoT/XaaS - Customer Success Summit 2018
Learn how Customer Success drives seamless coordination across Hitachi Vantara’s Services capabilities to deliver a unified set of outcomes, and maximizes the value delivered to customers. Speakers:
Moving at the Speed of Customers - Customer Success Summit 2018
Slack is growing so fast and the need to scale a customer success organization to meet the demands of the business has had it challenges. Learn about some of the key elements that have been utilized t
No Room for Small Dreams - Customer Success Summit 2018
Our ability to achieve is only contained by the size of our dreams. Chemi Peres, son of former Prime Minister of Israel, Shimon Peres, and Managing General Partner and Co-Founder of Pitango, talks abo
The Fusion of CX and CS - Customer Success Summit 2018
Many B2C and large enterprise B2B companies are experiencing the need to expand their established CX practices with the new methodologies of Customer Success. Learn how companies are managing that fus
Increase Customer-Centricity through Thoughtful Goal Setting - Customer Success Summit 2018
We all appreciate the value of goal-setting for the purpose of increasing clarity of roles and individual's accountability. But, thoughtful goal-setting can be an effective means to drive both intra a
Customer Success Hero Awards - Customer Success Summit 2018
Do you have a team of heroes? Was your team nominated for an award?
What's Your Next Step in Customer Success, featuring PwC
Totango CMO, Jill Rubin, and PwC Head of Service & Customer Success Practice, Dave Yoffie, discuss how you can set up programs to maximize value and impact for your customers.
How Slack Drives Change Management
Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collabor
Roadmapping Customer Success Maturity
Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve.
Zoe Interaction Tutorials: Say Hello and Help to Get Started
Want to start interacting with Zoe in Slack? Simply type @Zoe hello or @Zoe help, and you will be guided on next steps.
Measuring the Effectiveness of a Customer Health Model