The Complete Guide to Customer Retention looks at the three primary stages of the customer journey and shares best practices to achieve measurable results.
A robust customer success strategy needs to involve the entire customer journey - not just onboarding or renewals. To maximize customer value, all stages need a specific plan to ensure customers get the right level of engagement at the right time. After reading the guide, you will be able to create programs that will influence the outcome of the journey and provide the right level of engagement at every stage to ensure loyal, happy customers!
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Created by Totango:
Totango is a leading enterprise customer success solution that enables companies to align around their customers to increase loyalty and customer lifetime value. Our solution connects all customer information so companies can proactively and intelligently engage with their customers to drive adoption, retention, expansion and referrals.