Increase Customer-Centricity through Thoughtful Goal Setting - Customer Success Summit 2018

March 19, 2018
Speaker: Boaz Maor, VP Customer Success at OpenGov. We all appreciate the value of goal-setting for the purpose of increasing clarity of roles and individual's accountability. But, thoughtful goal-setting can be an effective means to drive both intra and inter team collaboration and solidify a more customer-centric culture. This session provides a framework and a practical example and enable a healthy interactive discussion. View the presentation: https://www.slideshare.net/totango/making-an-impact-on-the-organization-through-thoughtful-goal-setting
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