The Fusion of CX and CS - Customer Success Summit 2018

March 19, 2018
Presented by Brian Curry, Chief Operating Officer at NICE Satmetrix. Many B2C and large enterprise B2B companies are experiencing the need to expand their established CX practices with the new methodologies of Customer Success. Learn how companies are managing that fusion and the impact it can make. View the presentation: https://www.slideshare.net/totango/the-fusion-of-cx-and-cs
Previous Video
No Room for Small Dreams - Customer Success Summit 2018
No Room for Small Dreams - Customer Success Summit 2018

Our ability to achieve is only contained by the size of our dreams. Chemi Peres, son of former Prime Minist...

Next Video
Increase Customer-Centricity through Thoughtful Goal Setting - Customer Success Summit 2018
Increase Customer-Centricity through Thoughtful Goal Setting - Customer Success Summit 2018

Speaker: Boaz Maor, VP Customer Success at OpenGov. We all appreciate the value of goal-setting for the pur...