Architecting Effortless Customer Experiences - Customer Success Summit 2018

March 19, 2018
Presented by Nicolle Paradise, Senior Director of Client Experience at ADP. Complexity is the enemy of adoption. To accelerate the impact of Customer Success, we must think like a customer and architect experiences that are easy and that are effortless. View the presentation: https://www.slideshare.net/totango/architecting-effortless-customer-experiences
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