Getting to the Truth - the Value of Customer Data - Customer Success Summit 2018 (Track 1)

March 21, 2018
Speaker: Christine Bentsen, Senior Director of Product Management at CA Technologies. Moving to SaaS is a huge transformation. Hear how CA managed this change, the impact it had inside and outside their organization, and how the whole company, from Product, Marketing, Finance, Sales, Support, Services, Partners, UX, all needed the single source of truth to succeed. View the presentation: https://www.slideshare.net/totango/the-value-of-customer-data
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Creating a CX-Focused Company - Customer Success Summit 2018 (Track 1)
Creating a CX-Focused Company - Customer Success Summit 2018 (Track 1)

Speaker: Matt Zelen, Chief Customer Officer at Act-On Software. View the presentation: https://www.slidesha...

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How Do Customers Really Make Renewal Decision  - Customer Success Summit 2018 (Track 1)
How Do Customers Really Make Renewal Decision - Customer Success Summit 2018 (Track 1)

Speaker: Ed Powers, Principal at Service Excellence Partners. View the presentation: https://www.slideshar...