Exceeding Customer Expectations with Proactive Service - Customer Success Summit 2018 (Track 2)
Speakers:
Omid Razavi, Global Head of Product Success, Arnfinn Austefjord, Director, Product Strategy, at ServiceNow
Customer Success and Customer Service should be seamlessly integrated to enable pr
Presented by Shachar Avrahami, Customer Success Operations Manager at Feedvisor, at Customer Success Summit 2018.
Take your Customer Success Operations practice to the next level. In this session, y
How We Moved Up the Maturity Model - Customer Success Summit 2018 (Track 2)
Speaker: Rich Donnellan, Strategic Alignment at eVestment, a NASDAQ company. View the presentation: https://www.slideshare.net/totango/how-we-moved-up-the-maturity-model-cssummit18
To Monetize of Not to Monetize- Customer Success Summit 2018 (Track 1)
Speaker: John Shaw, Vice President, Global Customer Success at JAGGAER (Formerly BravoSolution). View the presentation: https://www.slideshare.net/totango/to-monetize-or-to-not-monetize-cssummit18
Speaker: Mark Fordham, VP Customer Success & Account Management at PGI
View the presentation: https://www.slideshare.net/totango/leveraging-frontline-customer-feedback-for-companywide-change-cssummit1
Speaker: Tayanna Bigatti, Customer Marketing Manager at Trustpilot
Overview of how Customer Marketing campaigns and initiatives promote product engagement to reinforce the value of your customer's inv
Enterprise Customer Success Through Digital Engagement - Customer Success Summit 2018 (Track 3)
Speaker: Krista Glantschnig, VP, Global Head Digital Customer Engagement at SAP
This session, taking examples from SAP, will focus on the role that digital engagement service can take in supporting al
How to Prove Customer Success ROI - Customer Success Summit 2018 (Track 3)
Speaker: Tal Tsfany, VP, Customer Success at Mulesoft. View the presentation: https://www.slideshare.net/totango/how-to-prove-customer-success-roi-cssummit18
Driving High Velocity Retention and Expansion - Customer Success Summit 2018 (Track 3)
Speaker:
Guy Marion, Former CMO, Autopilot, currently EIR, Matrix Partners. View the presentation: https://www.slideshare.net/totango/driving-high-velocity-retention-and-expansion-cssummit18
The Volume Play - Customer Success Summit 2018 (Track 3)
Speaker: Alyssa Edelman, Customer Success Team Manager at Greenhouse Software
Learn about how Greenhouse leverages both proactive one-to-many strategies and reactive one-to-one communications to ensur
The Art and Science of Developing CSMs That Love Their Job - Customer Success Summit 2018 (Track 3)
Speaker: Christopher McNamara, VP, Customer Success at Glassdoor
Does it really matter whether your Customer Success Managers love their jobs? In this session I explore the linkage between employee en
Outputs vs. Outcomes - Why Your CS Team Must Understand the Difference - CSSummit18
Speaker: Summer Weisberg, Director Customer Success at cloudbees
Does your customer success team understand the difference between outputs and outcomes? More importantly, can they convey this message
From Cost Center to Experience Equation - Customer Success Summit 2018 (Track 2)
Speaker: Anand Janefalkar, Founder & CEO at UJET. View the presentation: https://www.slideshare.net/totango/from-cost-center-to-experience-equation-how-technology-is-shaping-modern-customer-interactio
Exceeding Customer Expectations with Proactive Service - Customer Success Summit 2018 (Track 2)
Speakers:
Omid Razavi, Global Head of Product Success, Arnfinn Austefjord, Director, Product Strategy, at ServiceNow
Customer Success and Customer Service should be seamlessly integrated to enable pr
3 Ways Machine Learning Will Transform Your VoC Strategy - Customer Success Summit 2018 (Track 2)
Speaker: Jessica Pfeifer, Chief Customer Officer and Co-Founder at Wootric
Voice of the Customer feedback exists in many channels, not just in your surveys. Learn how best-in-class companies use machi