The Volume Play - Customer Success Summit 2018 (Track 3)

March 22, 2018
Speaker: Alyssa Edelman, Customer Success Team Manager at Greenhouse Software Learn about how Greenhouse leverages both proactive one-to-many strategies and reactive one-to-one communications to ensure retention, expansion and, of course, happy customers! "Scaled" doesn't have to be scary - see how we've automated some of our Customer Success processes, and still produced great results. View the presentation: https://www.slideshare.net/totango/the-volume-play-leveraging-automation-for-high-velocity-cssummit18
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Driving High Velocity Retention and Expansion - Customer Success Summit 2018 (Track 3)
Driving High Velocity Retention and Expansion - Customer Success Summit 2018 (Track 3)

Speaker: Guy Marion, Former CMO, Autopilot, currently EIR, Matrix Partners. View the presentation: https://...

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The Art and Science of Developing CSMs That Love Their Job - Customer Success Summit 2018 (Track 3)
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Speaker: Christopher McNamara, VP, Customer Success at Glassdoor Does it really matter whether your Custome...