The Art and Science of Developing CSMs That Love Their Job - Customer Success Summit 2018 (Track 3)

March 22, 2018
Speaker: Christopher McNamara, VP, Customer Success at Glassdoor Does it really matter whether your Customer Success Managers love their jobs? In this session I explore the linkage between employee engagement and business outcomes, sharing some of my experiences cultivating engagement at Glassdoor, focusing in particular on career progression. View the presentation: https://www.slideshare.net/totango/the-art-and-science-of-developing-csms-that-love-their-job-cssummit18
Previous Video
The Volume Play - Customer Success Summit 2018 (Track 3)
The Volume Play - Customer Success Summit 2018 (Track 3)

Speaker: Alyssa Edelman, Customer Success Team Manager at Greenhouse Software Learn about how Greenhouse le...

Next Video
Outputs vs. Outcomes - Why Your CS Team Must Understand the Difference - CSSummit18
Outputs vs. Outcomes - Why Your CS Team Must Understand the Difference - CSSummit18

Speaker: Summer Weisberg, Director Customer Success at cloudbees Does your customer success team understand...