Outputs vs. Outcomes - Why Your CS Team Must Understand the Difference - CSSummit18

March 22, 2018
Speaker: Summer Weisberg, Director Customer Success at cloudbees Does your customer success team understand the difference between outputs and outcomes? More importantly, can they convey this message to customers that, too often, focus on outputs regardless of the outcomes they generate? Outcomes are what grow businesses, retain customers, and lead to trusted advisor relationships so this should be a key focus area for customer success. View the presentation: https://www.slideshare.net/totango/outcomes-vs-outputs-why-your-csm-team-must-know-the-difference
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