The Fusion of CX and CS - Customer Success Summit 2018

March 19, 2018
Presented by Brian Curry, Chief Operating Officer at NICE Satmetrix. Many B2C and large enterprise B2B companies are experiencing the need to expand their established CX practices with the new methodologies of Customer Success. Learn how companies are managing that fusion and the impact it can make. View the presentation: https://www.slideshare.net/totango/the-fusion-of-cx-and-cs
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