Enterprise Customer Success Through Digital Engagement - Customer Success Summit 2018 (Track 3)

March 22, 2018
Speaker: Krista Glantschnig, VP, Global Head Digital Customer Engagement at SAP This session, taking examples from SAP, will focus on the role that digital engagement service can take in supporting all customer engagement motions in a company. It will cover examples throughout the customer journey, and focus on some key KPIs, as time-to-go-live, adoption rates, and readiness to renew. View the presentation: https://www.slideshare.net/totango/scaling-enterprise-customer-success-through-digital-engagement-cssummit18
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