The Art and Science of Developing CSMs That Love Their Job - Customer Success Summit 2018 (Track 3)

March 22, 2018
Speaker: Christopher McNamara, VP, Customer Success at Glassdoor Does it really matter whether your Customer Success Managers love their jobs? In this session I explore the linkage between employee engagement and business outcomes, sharing some of my experiences cultivating engagement at Glassdoor, focusing in particular on career progression. View the presentation: https://www.slideshare.net/totango/the-art-and-science-of-developing-csms-that-love-their-job-cssummit18
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Enterprise Customer Success Through Digital Engagement - Customer Success Summit 2018 (Track 3)
Enterprise Customer Success Through Digital Engagement - Customer Success Summit 2018 (Track 3)

Speaker: Krista Glantschnig, VP, Global Head Digital Customer Engagement at SAP This session, taking exampl...

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What I Have Learned From Building Successful CS Teams - Customer Success Summit 2018 (Track 3)
What I Have Learned From Building Successful CS Teams - Customer Success Summit 2018 (Track 3)

Speaker: Ariel Utnik, Chief Customer Officer at Feedvisor, View the presentation: https://www.slideshare.ne...

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