Scaling Enterprise Customer Success Through Digital Engagement - CSSummit18
Presented by Krista Glantschnig, VP Glopbal Head of Digital Customer Engagement at SAP. Shared at Customer Success Summit 2018, Track 3. This session, taking examples from SAP, will focus on the role that digital engagement service can take in supporting all customer engagement motions in a company. It will cover examples throughout the customer journey, and focus on some key KPIs, as time-to-go-live, adoption rates, and readiness to renew.