3 Ways Machine Learning Will Transform Your VoC Strategy - CSSummit18

March 26, 2018
Presented by Jessica Pfeifer, Chief Customer Officer at Wootric, at Customer Success Summit 2018, Track 2. Voice of the Customer feedback exists in many channels, not just in your surveys. Learn how best-in-class companies use machine learning to consolidate all the qualitative inputs into meaningful insights.
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From Cost Center to Experience Equation: How Technology is Shaping Modern Customer Interactions
From Cost Center to Experience Equation: How Technology is Shaping Modern Customer Interactions

Presented by Anand Janefalkar, Founder & CEO of UJET at Customer Success Summit 2018, Track 2.

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Exceeding Customer Expectations with Proactive Service
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