The Art and Science of Developing CSMs That Love Their Job - CSSummit18

March 27, 2018
Presented by Chris McNamara, VP of Customer Success at Glassdoor, at Customer Success Summit 2018, Track 3. Does it really matter whether your Customer Success Managers love their jobs? In this session I explore the linkage between employee engagement and business outcomes, sharing some of my experiences cultivating engagement at Glassdoor, focusing in particular on career progression.
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