Outcomes vs. Outputs - Why Your CSM Team Must Know the Difference

March 27, 2018
Presented by Summer Weisberg, Director Customer Success at cloudbees, at Customer Success Summit 2018, Track 3. Does your customer success team understand the difference between outputs and outcomes? More importantly, can they convey this message to customers that, too often, focus on outputs regardless of the outcomes they generate? Outcomes are what grow businesses, retain customers, and lead to trusted advisor relationships so this should be a key focus area for customer success.
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