The Value of Customer Data

March 30, 2018
Presented by Christine Bensen, Senior Director of Product Management at CA Technologies, at Customer Success Summit 2018, Track 1. Moving to SaaS is a huge transformation. Hear how CA managed this change, the impact it had inside and outside their organization, and how the whole company, from Product, Marketing, Finance, Sales, Support, Services, Partners, UX, all needed the single source of truth to succeed.
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How Do Customers really Make Renewal Decisions?
How Do Customers really Make Renewal Decisions?

Presented by Ed Powers, Principal at Service Excellence Partners, at Customer Success Summit 2018, Track 1.

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Creating a CX-Focused Company
Creating a CX-Focused Company

Presented by Matt Zelen, CCO at Act-On Software, at Customer Success Summit 2018, Track 1.