Exceeding Customer Expectations with Proactive Service - Customer Success Summit 2018 (Track 2)
Speakers:
Omid Razavi, Global Head of Product Success, Arnfinn Austefjord, Director, Product Strategy, at ServiceNow
Customer Success and Customer Service should be seamlessly integrated to enable proactive and value-added engagement. ServiceNow is leading the way with the latest partnership with Totango. Think past tickets and move to increasing customer value and growth.
View the presentation: https://www.slideshare.net/totango/exceeding-customer-expectations-with-proactive-service