A day in the life of a VP of Customer Success

April 9, 2015
As a busy VP of Customer Success, I need to be able to see the health of my entire customer base, monitor health trends over time, and evaluate the performance of every Customer Success Manager on my team — all in one centralized dashboard. With Totango I can track revenue, team performance and other key indicators that are important to my business. This helps track and manage the success of my team and their portfolios as well as keep an eye on revenue at risk across team members and segments and gather context on who may need additional help and attention.
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Customer Success by the Numbers Panel
Customer Success by the Numbers Panel

While the discipline of Customer Success has been widely adopted by SaaS and subscription businesses, the d...

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A day in the life of a Customer Success Manager
A day in the life of a Customer Success Manager

As busy people, Customer Success Managers need to be able to prioritize their day in 10 minutes. Totango h...