Design criteria for a customer success solution

May 28, 2014
Design criteria for your customer success solution are: 1) it must provide real time insight, 2) it must allow you to segment the data into meaningful groups, and 3) it must help you to Identify leading indicators (vs. lagging) to take the right action. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
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Customer Success Metrics to Drive Marketing, Sales and Support - Customer Success Summit 2015
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