Impacting Customer Success with Totango

May 28, 2014
The SaaS model depends on expansion and upsell after the initial sale. Today customer success is very reactive. In the future customer success will be the ability of a company to proactively reach-out to clients and help them grow their business. This creates a great opportunity to engage customers, upsell and market to them. One of the advantages of SaaS, is the rapid innovation cycles: - 3 major releases a year, sometimes even more. - How can you make sure your customers are using all the new powerful features you are building - How can you make sure they are getting value from all this innovation. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
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