Why Customer Success is the next big thing

May 28, 2014
Today the subscription business model has made the software industry a services business where you need to consistently make your customers happy and deliver recurring value. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
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How to create a customer journey - Totango
How to create a customer journey - Totango

Need to drive value to customers, for this we can create an use a customer journey, with different stages s...

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Customer Success Manifesto
Customer Success Manifesto

Focus on: - Value over customer management - Customer actions over words - Real-time sensors over histor...