Customer Success Manifesto

March 27, 2014

Focus on: - Value over customer management - Customer actions over words - Real-time sensors over historical snapshots - Contextual engagement over periodic check-ins - All customers over high-value customers - All users over buyers and decision makers

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Should Customer Success Report to the CEO?
Should Customer Success Report to the CEO?

how entrepreneurs should think about and create the organizational structure of a SaaS company

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