From the Beginning: Customer Success at Early Stage Start-ups - Customer Success Summit 2015

April 24, 2015
From the Beginning: Customer Success at Early Stage Start-ups presented by Ari Klein Head of Customer Success, DocSend The value and power of prioritizing a Customer Success function and how it can drive growth for early stage start-ups. Three key takeaways: Customer Success is critical even at early stage start-ups You should have someone focused entirely on Customer Success earlier than you think Your ideal team member needs to be an "athletic generalist" About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
Previous Video
Double Your Customer Success Team in 30 Days - Customer Success Summit 2015
Double Your Customer Success Team in 30 Days - Customer Success Summit 2015

DOUBLE YOUR CUSTOMER SUCCESS TEAM IN 30 DAYS Presented by Aaron Lapierre, Director of Customer Success, Dou...

Next Video
The Dynamic Duo: Customer Success and Customer Support - Customer Success Summit 2015
The Dynamic Duo: Customer Success and Customer Support - Customer Success Summit 2015

THE DYNAMIC DUO: CUSTOMER SUCCESS AND CUSTOMER SUPPORT Presented by Cynthia Balusek, Director of Customer S...