Hiring Your First CSM: Get the Profile Right from the Start - Customer Success Summit 2015

April 24, 2015
Customer Success Summit 2015 - HIRING YOUR FIRST CSM: GET THE PROFILE RIGHT FROM THE START - Jennifer Benson Before writing a job description for your first CSM hire, think about three simple ideas that will jumpstart your customer success efforts. 3 take-aways: (1) Start where you are, and know where you are going (2) Renewal ownership or simply service (3) Get the DNA right About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
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Mapping Your Customer Journey - Customer Success Summit 2015
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