Customer Success by the Numbers Panel - Customer Success Summit 2015

April 21, 2015
While the discipline of Customer Success has been widely adopted by SaaS and subscription businesses, the debate about how best to measure success still rages on. The tried and true metrics of NPS, conversion rates, churn, and revenue per user are being joined by new metrics including Customer Retention Cost (CRC), product engagement, customer health. We'll sit down with several Customer Success Executives to see how they are measuring the impact that they are making today and how they see these metrics evolving in the future. Moderator: Bruce Cleveland Panelists: David Lahey Bill Lapcevic Hatim Shafique Greg Tate Jeff Wright About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
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