2014 SaaS Metrics Survey

May 18, 2015

This year's key take-away underscores the importance of customer success in the SaaS business model and why companies need to be focused on boosting retention.

Previous Flipbook
The Missing SaaS Metric: Customer Retention Cost Report
The Missing SaaS Metric: Customer Retention Cost Report

The Customer Retention Cost (CRC) and the CRC Ratio help assess and benchmark customer retention efforts in...

Next Flipbook
2013 SaaS Metrics Report
2013 SaaS Metrics Report

A survey of 257 executives at SaaS companies about key performance indicators used to run SaaS businesses.