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2014 SaaS Metrics Survey

May 18, 2015

This year's key take-away underscores the importance of customer success in the SaaS business model and why companies need to be focused on boosting retention.

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Customer Success by the Numbers Panel
Customer Success by the Numbers Panel

While the discipline of Customer Success has been widely adopted by SaaS and subscription businesses, the d...

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2013 SaaS Metrics Report
2013 SaaS Metrics Report

A survey of 257 executives at SaaS companies about key performance indicators used to run SaaS businesses.