Learn how the powerful integration of Customer Success and Customer Support will help your organization: - Deliver insightful, contextual support by knowing how a customer is using your product and their last few actions prior to submitting a support ticket - Proactively engage customers, drive customer value, and improve product adoption to reduce support tickets over time - Understand which customers are at risk and need your attention to get back on track - Deliver tailored customer experiences based on user-type (power users, beginners, etc.) - Identify and cultivate customer advocates and evangelists Ready to raise the bar for a new standard of customer engagement? Watch to learn how using Zendesk and Totango will revolutionize your customers’ experience. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
Most Recent Videos
Disrupting The Traditional Approach To Customer Centricity
New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc. and Guy Nirpaz, CEO and Co-fou
Introducing Totango DNA-CX - The Heart of Zoe
At Customer Success Summit 2017, we introduced the world to Zoe™. Zoe opens up customer success to the entire company and makes it everyone’s business. The data technology behind Zoe is what makes it
Five Health Checks for Managing Customer Retention
No one likes churn. And no one can afford a bad churn problem. So how do you prevent it? You need a way to monitor and manage the current health of every customer so you can accurately forecast each a
Justifying the Investment for Customer Success Technology
Traditionally, CRM systems were designed around sales and service. In the new realities of recurring revenue business models, in which customer value spans beyond a one-time sale, enterprises are now
Simplifying the Complexities of Customer Success in the Enterprise
Watch this webinar to hear from customer success veteran, Catherine Blackmore, GVP of Customer Success at Oracle Marketing Cloud, to learn how to simplify Customer Success in complex enterprises.
Doubling Product Adoption at the Enterprise, featuring Autodesk
Watch this webinar to hear from two thought leaders on how customer success is the critical component for the bottomline.
Making Customer Engagement Immediate, Relevant, and Automated with Customer Success Campaigns
Customers have fallen in love with Totango's Customer Success Campaigns. Watch this webinar for a brief demo & learn how SVP of Customer Success, Jamey Jeff, is driving product adoption at TrackMaven.
Understanding the Financial Health of your Subscription Business
Industry leaders, Zuora and Totango, present which metrics truly give an accurate picture of the health of your subscription business. Which metrics should you calculate and optimize on - ARR, GEI, CR
The CEO's Perspective on What Customer Success Should Be
What triggers a CEO to send an email saying your new feature release is "pretty bad ass"? Customer success technology designed to deliver huge value to the company, team, and the CEO himself.
Learn How Customer Success Processes are Getting Automated at Autodesk
SuccessPlays helps Totango customers, like Autodesk Shotgun Software, automate team processes and trigger consistent and personalized customer touchpoints throughout the customer lifecycle. Learn how!
Land & Expand: How to Increase Revenue with Customer Success
Part of our Summit On-Demand webinar series. In this webinar, Whitney Hillyer, Director of Customer Success at Bitly shows us how Bitly uses customer success to differentiate and grow their business.
The State of the Customer Success Profession
Compensation, bonuses, team maturity, goals & challenges - everything you've wanted to know about the Customer Success Profession in 2015 will be revealed in this webinar. Fueled by two leading indust
The OMG! Way of Managing Customer Success Teams
In this 30-minute webinar, learn how to (O)rganize, (M)easure, and (G)enerously Compensate your customer success managers. Omer Gotlieb, Totango’s Chief Customer Officer, will share 4 metrics that ali
5 Ways to Boost Customer Retention
Making sure your customers are engaged and successful is now a must. Watch this webinar to learn 5 strategies that companies like Optimizely, Zendesk and Autodesk use to increase retention.
Show me the money! Keep and grow customers by proving your ROI
In this webinar, Chief Customer Officer of Totango, Omer Gotlieb, Omer introduces ROI metrics you can track that demonstrate increased revenue and improved productivity.
Customer Success: Going Beyond the Old CRM Model
Sales, Marketing, and...Customer Success? There’s a new business function that’s growing faster than you think. Over the past few years, a new world of software has been developed to power this pivota
Scaling Customer Success with Technology
Webinar featuring Judith Platz, VP of Research, Customer Success at TSIA and Kaiser Mulla-Feroze, CMO at Totango Whether your team is responsible for Customer Adoption, Retention, or Expansion (or al
Three Ways Cotap Improves Productivity with Customer Success
Webinar presented by Brian Murray, VP of Customer Experience at Cotap as part of Totango's Summit On-Demand webinar series. About Totango: Totango is a customer success platform that helps recurring
Making the Customer Journey Work - 3 Critical Processes
Do you have a defined customer journey at your company? One major step of customer acquisition and retention improvement is often found by looking inwardly. With a strong customer experience departmen
Why Every SaaS Company Needs a Chief Customer Officer