Core values for Customer Success

June 16, 2015
Colleen Blake, VP of Marketing at ServiceRocket, shares two core values they’ve adopted to foster customer success at their organization. 1. Like the customer – their customers are more than a sale, it’s a relationship and long-term investment 2. Talk straight – the importance of taking feedback from a CSM and incorporating the customer’s dialogue into their product & processes. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at
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A CEO's definition of Customer Success
A CEO's definition of Customer Success

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