Mikkel Svane, CEO of Zendesk, advises business leaders to create a culture of caring for customers. That means encouraging all team members to spend time with customers, engage in conversations, and tackle real problems with them. Then, more importantly, employees should be empowered to do what’s right for the customers, not what’s best for the business first.
Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com