Staying Innovative with Customer Success

June 16, 2015
Guy Nirpaz, CEO & Co-Founder of Totango, describes three ways to be innovative: 1 – collecting the right data about your customers and creating signals for customer health 2 – removing the friction points and automating many of the tasks to allow customer success managers to focus on which customers need their attention 3 – scaling in a way that allows a one-to-many relationship – one CSM that can positively impact multiple customers, their entire portfolio, with the right tools. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
Previous Flipbook
The Missing SaaS Metric: Customer Retention Cost Report
The Missing SaaS Metric: Customer Retention Cost Report

The Customer Retention Cost (CRC) and the CRC Ratio help assess and benchmark customer retention efforts in...

Next Flipbook
Top 12 Reasons Customers Churn
Top 12 Reasons Customers Churn

Learn the top reasons that customers churn and how you can proactively work to prevent it and increase upsell.