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Scaling Customer Success with Technology

June 24, 2015
Webinar featuring Judith Platz, VP of Research, Customer Success at TSIA and Kaiser Mulla-Feroze, CMO at Totango Whether your team is responsible for Customer Adoption, Retention, or Expansion (or all three), you are now faced with scaling your organization to accomplish all that is necessary to deliver positive outcomes for customers. TSIA research shows that scaling a Customer Success team will only happen with robust Customer Success technology in place. In this live event, hear from TSIA and Totango about innovative technology to monitor customer adoption, consumption and usage patterns of technology, allowing you to proactively identify customers at risk of not realizing their expected business value from the investment. With nearly half of TSIA Customer Support & Success members planning to invest in consumption analytics in the next 2 years, companies should understand what “best of breed” tools offer, and how this technology can help boost customer adoption, satisfaction, loyalty, and renewal rates. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
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