Register to view this webinar

First Name
Last Name
Business Phone
Thank you!
Error - something went wrong!

Customer Success: Going Beyond the Old CRM Model

June 25, 2015
Sales, Marketing, and...Customer Success? There’s a new business function that’s growing faster than you think. Over the past few years, a new world of software has been developed to power this pivotal new department within subscription businesses -- going beyond the traditional CRM model of managing interactions with customers to focus instead on monitoring and measuring the real-time health of a customer’s experience. Join this webinar featuring guest analyst, Kate Leggett from Forrester Research, Inc., to learn not just why you need this new organizational role, but also how to make it successful at your company. After Kate presents her research and findings, Jeff Cann, Sr. Director of Client Experience at Sysomos (MarketWired) will present how they built an effective Customer Success function along with lessons learned, best practices, and results. About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at http://www.totango.com
Previous Video
Making the Customer Journey Work - 3 Critical Processes
Making the Customer Journey Work - 3 Critical Processes

Do you have a defined customer journey at your company? One major step of customer acquisition and retentio...

Next Video
Why Every SaaS Company Needs a Chief Customer Officer
Why Every SaaS Company Needs a Chief Customer Officer

Jeanne Bliss, Author of The Chief Customer Officer, will break down how to deliver meaningful customer expe...