The State of the Customer Success Profession 2018 - Survey Results First Look
The results are in from our 2018 State of the Customer Success Profession Survey! Join Jill Rubin, our CMO, and Costen Hickman, one of our very own CSMs, as we take a first look at the survey results
Webinar - Accelerating the Impact of Customer Success in the Enterprise
Brian Merritt, VP of Customer Success at Trustpilot, shares his strategy and processes to get the results they need from their customer success programs. He also gives his POV on why a goal-oriented a
What's Your Next Step in Customer Success, featuring PwC
Totango CMO, Jill Rubin, and PwC Head of Service & Customer Success Practice, Dave Yoffie, discuss how you can set up programs to maximize value and impact for your customers.
How Slack Drives Change Management
Change is hard, particularly when you are changing the behavior of employees. But Slack has done an unbelievable job in changing the way people work - making it really easy to communicate and collabor
Roadmapping Customer Success Maturity
Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move for
Measuring the Effectiveness of a Customer Health Model
In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model. Totango presents with customer, Feedvisor
Harnessing the Power of Continuous Learning in Customer Success with Waterstone Management Group
In this webinar, Jim Coleman, SVP Customer Success at Totango and Hubert Selvanathan, Principal, Waterstone Management Group discuss which tools, processes, and capabilities are needed to drive contin
How to Build an Effective Customer Health Model
Your customers’ success is critical to your business. But how do you define and measure their success? Should you look at the number of support tickets, rate of adoption, revenue per customer, churn r
What it Really Means to Build a Customer Culture
Whether you call it customer centricity, customer obsession, or customer focused, putting the customer at the center of your company is the right business approach. In order to be customer centric,
Disrupting The Traditional Approach To Customer Centricity
New technology is changing the game in how companies achieve a customer-centric culture. Hear from guest Kate Leggett, VP Principal Analyst from Forrester Research, Inc. and Guy Nirpaz, CEO and Co-fou
Introducing Totango DNA-CX - The Heart of Zoe
At Customer Success Summit 2017, we introduced the world to Zoe™. Zoe opens up customer success to the entire company and makes it everyone’s business. The data technology behind Zoe is what makes it
Five Health Checks for Managing Customer Retention
No one likes churn. And no one can afford a bad churn problem. So how do you prevent it? You need a way to monitor and manage the current health of every customer so you can accurately forecast each a
Justifying the Investment for Customer Success Technology
Traditionally, CRM systems were designed around sales and service. In the new realities of recurring revenue business models, in which customer value spans beyond a one-time sale, enterprises are now
Simplifying the Complexities of Customer Success in the Enterprise
Watch this webinar to hear from customer success veteran, Catherine Blackmore, GVP of Customer Success at Oracle Marketing Cloud, to learn how to simplify Customer Success in complex enterprises.
Doubling Product Adoption at the Enterprise, featuring Autodesk
Watch this webinar to hear from two thought leaders on how customer success is the critical component for the bottomline.
Making Customer Engagement Immediate, Relevant, and Automated with Customer Success Campaigns
Customers have fallen in love with Totango's Customer Success Campaigns. Watch this webinar for a brief demo & learn how SVP of Customer Success, Jamey Jeff, is driving product adoption at TrackMaven.
Understanding the Financial Health of your Subscription Business
Industry leaders, Zuora and Totango, present which metrics truly give an accurate picture of the health of your subscription business. Which metrics should you calculate and optimize on - ARR, GEI, CR
The CEO's Perspective on What Customer Success Should Be
What triggers a CEO to send an email saying your new feature release is "pretty bad ass"? Customer success technology designed to deliver huge value to the company, team, and the CEO himself.
Learn How Customer Success Processes are Getting Automated at Autodesk
SuccessPlays helps Totango customers, like Autodesk Shotgun Software, automate team processes and trigger consistent and personalized customer touchpoints throughout the customer lifecycle. Learn how!
Land & Expand: How to Increase Revenue with Customer Success
Part of our Summit On-Demand webinar series. In this webinar, Whitney Hillyer, Director of Customer Success at Bitly shows us how Bitly uses customer success to differentiate and grow their business.