Presentations

See how others have approached some of the most common Customer Success Challenges

  • The State of the Customer Success Profession 2018 - Survey Results First Look

    The State of the Customer Success Profession 2018 - Survey Results First Look

    The State of the Customer Success Profession 2018 - Survey Results First Look

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  • Webinar - Accelerating the Impact of Customer Success in the Enterprise

    Webinar - Accelerating the Impact of Customer Success in the Enterprise

    Webinar - Accelerating the Impact of Customer Success in the Enterprise

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  • Three Companies That Elevated Their VoC and Survey Programs - CSSummit18

    Three Companies That Elevated Their VoC and Survey Programs - CSSummit18

    Presented by Evan Klein, Founder and President of Satrix Solutions, at Customer Success Summit, Track 1.

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  • Goal-Oriented Technology

    Goal-Oriented Technology

    Presented by Ravit Danino, VP of Products at Totango, at Customer Success Summit 2018. Technology plays a critical role in advancing the capabilities of Customer Success. Understand why goal-oriented

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  • Building Your Champion Network

    Building Your Champion Network

    Presented by Emilia D'Anzica, VP of Customer Success at Qordoba, at Customer Success Summit 2018, Track 1.

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  • How Do Customers really Make Renewal Decisions?

    How Do Customers really Make Renewal Decisions?

    Presented by Ed Powers, Principal at Service Excellence Partners, at Customer Success Summit 2018, Track 1.

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  • The Value of Customer Data

    The Value of Customer Data

    Presented by Christine Bensen, Senior Director of Product Management at CA Technologies, at Customer Success Summit 2018, Track 1. Moving to SaaS is a huge transformation. Hear how CA managed this cha

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  • Creating a CX-Focused Company

    Creating a CX-Focused Company

    Presented by Matt Zelen, CCO at Act-On Software, at Customer Success Summit 2018, Track 1.

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  • The Impact Your Company Should Be Making with Customer Success

    The Impact Your Company Should Be Making with Customer Success

    Presented by Phil Nanus, VP Research, Customer Succces at TSIA, at Customer Success Summit 2018. TSIA is a leading research organization focused on Customer Success. Phil is going to discuss the most

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  • Making an Impact on the Organization Through Thoughtful Goal Setting

    Making an Impact on the Organization Through Thoughtful Goal Setting

    Presented by Boaz Maor, VP of Customer Success at OpenGov, at Customer Success Summit 2018.

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  • Million Dollar Bet - We're All-in In Customer Success

    Million Dollar Bet - We're All-in In Customer Success

    Presented by Laurence Dean, Group Services, Director for Client Success at Dimension Data. Shared at Customer Success Summit 2018. Dimension Data, a leader in IT Services Management, is making a big b

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  • How to Become a CCO - Talk the Talk

    How to Become a CCO - Talk the Talk

    Presented by Tal Tsfany, VP of Customer Success at Mulesoft, at Customer Success Summit 2018. Customer Success team members need to think about value in terms of corporate objectives as well as custo

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  • Building the Customer Centricty Engine in IoT and XaaS

    Building the Customer Centricty Engine in IoT and XaaS

    Presented by Deepak Sharma, Customer Transformation Leader, at Deloitte Consulting, and Heather Peck, Global Services Chief of Staff and Transformation Lead at Hitachi. Shared at Customer Success Summ

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  • The Fusion of CX and CS

    The Fusion of CX and CS

    Presented by Brian Curry, Chief Operating Officer at NICE-Satmetrix, at Customer Success Summit 2018. Many B2C and large enterprise B2B companies are experiencing the need to expand their established

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  • Moving at the Speed of Customers to Accelerate the Impact of Customer Success

    Moving at the Speed of Customers to Accelerate the Impact of Customer Success

    Presented by Christina Kosmowski, Head of Customer Success at Slack. Shared at Customer Success Summit 2018. Slack is growing so fast and the need to scale a customer success organization to meet the

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  • Architecting Effortless Customer Experiences

    Architecting Effortless Customer Experiences

    Presented by Nicolle Paradise, Senior Director of Client Experience at ADP, at Customer Success Summit 2018. Complexity is the enemy of adoption. To accelerate the impact of Customer Success, we must

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  • Leveraging Machine Learning to Delight Customers

    Leveraging Machine Learning to Delight Customers

    Presented by Erez Barak, Partner Group Program Manager at Microsoft, at Customer Success Summit 2018. Artificial Intelligence and Machine Learning have come to fruition but what does it really mean fo

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  • Accelerating The Customer Success Impact

    Accelerating The Customer Success Impact

    Presented by Guy Nirpaz, CEO and Co-Founder of Totango, at Customer Success Summit 2018. Organizations which have implemented Customer Success practices often struggle with providing clear results to

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  • Using Health as the Framework for Company-Wide Alignment

    Using Health as the Framework for Company-Wide Alignment

    Presented by Katie Yagodnik, Senior Manager of Customer Success at Monster. Shared at Customer Success Summit 2018, Track 2. When Monster brought all their customer data together there was a huge AHA

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  • Using Product Usage to Expand Nation Wide with T-Mobile

    Using Product Usage to Expand Nation Wide with T-Mobile

    Presented by Rachel Donovan, Director of Customer Success at One Door. Our client said, “We don't know how to talk about the value we are getting from your software internally." We said, "let us help.

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