Building the Internal Reputation of Customer Success - Customer Success Summit 2016
Speaker: Jill Nicholson Cementing the role of Customer Success in your business can be a daunting task. What data should you leverage? How do you build the team's reputation in the organization? Why does Chartbeat have a giant lifesaving buoy in their office? Here are four steps to help you start the journey from being the worst department in your organization to the heartbeat your business can't live without. (But you'll have to get your own buoy.) About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time.