Customer Success Manifesto

March 27, 2014
Focus on: - Value over customer management - Customer actions over words - Real-time sensors over historical snapshots - Contextual engagement over periodic check-ins - All customers over high-value customers - All users over buyers and decision makers About Totango: Totango is a customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Leading companies use Totango to reduce churn, grow predictable revenue, and maximize customer value over time. Learn more at
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Why Customer Success is the next big thing
Why Customer Success is the next big thing

Today the subscription business model has made the software industry a services business where you need to ...

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