Measuring the Effectiveness of Customer Health Model
In Part 2 of our customer health webinar series, we take a more advanced look at health and dive into measuring the effectiveness of a customer health model. In this presentation, Totango and customer, Feedvisor, share best practices to building and measuring a customer health score (CHS). Learn Feedvisor’s four stage approach to building a CHS and adjusting it to give better churn, renewal, and upsell predictions. Totango shares best practices on when and how to modify your health model and ways health should be incorporated into your team's daily activities.