Architecting Effortless Customer Experiences - Customer Success Summit 2018

March 19, 2018
Presented by Nicolle Paradise, Senior Director of Client Experience at ADP. Complexity is the enemy of adoption. To accelerate the impact of Customer Success, we must think like a customer and architect experiences that are easy and that are effortless. View the presentation: https://www.slideshare.net/totango/architecting-effortless-customer-experiences
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Increase Customer-Centricity through Thoughtful Goal Setting - Customer Success Summit 2018
Increase Customer-Centricity through Thoughtful Goal Setting - Customer Success Summit 2018

Speaker: Boaz Maor, VP Customer Success at OpenGov. We all appreciate the value of goal-setting for the pur...

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Leveraging Machine Learning to Delight Customers - Customer Success Summit 2018
Leveraging Machine Learning to Delight Customers - Customer Success Summit 2018

Presented by Erez Barak, Partner Group Program Manager at Microsoft. Artificial Intelligence and Machine Le...