Building Your Champion Network - Customer Success Summit 2018 (Track 1)

March 21, 2018
Speaker: Emilia D'Anzica, VP, Customer Success at Qordoba. We all know customer advocacy and loyalty is important but how do you build a program to ensure your customers are continuously engaged with your platform and acting as your ambassadors? Learn how to build a champion network and the key points in the customer journey where you should be touching your customers for reference and referral opportunities. View the presentation: https://www.slideshare.net/totango/building-your-champion-network
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Creating a CX-Focused Company - Customer Success Summit 2018 (Track 1)
Creating a CX-Focused Company - Customer Success Summit 2018 (Track 1)

Speaker: Matt Zelen, Chief Customer Officer at Act-On Software. View the presentation: https://www.slidesha...

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Designing the Most Effective Onborading Program - Customer Success Summit 2018 (Track 1)
Designing the Most Effective Onborading Program - Customer Success Summit 2018 (Track 1)

Speaker: Jamey Jeff, Managing Director at Coastal Cloud View the presentation here: https://www.slideshare....