Exceeding Customer Expectations with Proactive Service
Presented by Omid Razavi, Global Head of Product Success, and Arnfinn Autefjord, Director of Product Strategy, at ServiceNow. Shared at Customer Success Summit 2018, Track 2. Customer Success and Customer Service should be seamlessly integrated to enable proactive and value-added engagement. ServiceNow is leading the way with the latest partnership with Totango. Think past tickets and move to increasing customer value and growth.